| Feature |
Handset Replacement Protection |
| What's covered? |
Loss, theft, and accidental damage of your wireless equipment. The wireless equipment that is claimed must have a valid IMEI or ESN and be active and registered in the carrier’s billing system at the time of the loss, theft or damage. |
| How much will be added to my monthly bill? |
per covered wireless equipment per month. |
| How fast will I get a replacement phone? |
|
| What type of replacement phone will I receive? |
Your replacement phone will be new or reconditioned and of like kind and quality. Reconditioned phones may have minor cosmetic flaws. |
| What are the claim limits? |
You are limited to 2 claims in any 12-month period per wireless subscription. |
| How do I file a claim? |
Call eSecuritel's customer care center toll free at . You must be the account holder and report the claim within 60 days of the loss, theft or damage. |
| What is the Processing fee? |
Your processing fee will be based on the make and model of the equipment for which you make a claim. Please consult the Processing Fee Schedule below for device-specific information, |
| What about my SIM card? |
A new SIM card will be provided to you as part of your replacement equipment for lost or stolen phones or when the SIM card is damaged such that it is unusable. |
